Dealing With the Small Print:
How to Handle Hard to Serve Clients
No matter what you do or how you present yourself, there is always someone who just won't be satisfied with what you do. This may not have anything to do with what you provide for the client or how you approach the job. Most likely, it has something to do with their misunderstanding of your job description. However, you want to make sure that you are able to find ways to handle the clients that are hard to please.
The easiest thing to do with clients that are not satisfied with anything you do is make sure that you have everything in place from the beginning. Preparing for the worst and expecting the best is always how you should walk into a job. This means that you prepare for the client to not be satisfied. Make sure that your contract and statements for the work that you are doing has clauses about what is acceptable and what your terms and policies are relating to the work that you do.
You can also prevent the dissatisfaction with your clients by making sure that you keep communication open. This means that you will want to begin by having a set of questions for the client to answer about what they need and the details of the job. This also means that you will want to find out any information you can about the type of business they are running. The more you know, the more likely you will be to succeed.
Of course, if the client is still not satisfied, make sure that you have specific clauses that will draw the line on how much work you will or will not do. Make sure that you get your money's worth for the services that you provide. It is always okay to say that you can longer help someone, just because they are being difficult. Most likely, they will realize later on that it is not necessarily your services that were lacking.
By simply setting your policies in place and making sure that you investigate the client, you can prevent the hard to deal with clients. If something does arise, you can be prepared for putting certain policies in place. This will allow the clients to understand where the line is drawn. By doing these few simple things, you will have the ability to avoid any confusion or miscommunications from those you are working with.